Puja Thaali

Shopping and Delivery Policy

We offer standard shipping within Kathmandu Valley and estimated delivery times are based on the customer's location.
Delivery Charge Inside Kathmandu Valley: NRs. 100
Delivery Outside the Valley depends upon the courier charges *.
Shipping rates are calculated at checkout and may vary based on the size and weight of the products being shipped.
Orders are typically processed within 1-2 business days, and customers will receive a call once their order has shipped.
In the event of any issues with shipping or delivery, customers can contact us at 9808035913 and we will work to resolve the issue promptly.

Any product can be exchanged within a week if the product is not damaged *.

We collect personal information such as name, address, and email for the purpose of fulfilling orders and communicating with customers.
We do not share or sell personal information to third parties, except as necessary to fulfill orders or comply with legal requirements *.
Customers can request to access or modify their personal information by contacting us at 9808035913.

We provide detailed product descriptions, including care instructions and any relevant warnings.
Certain products may be restricted or prohibited in certain geographic areas or by law.

We strive to provide excellent customer service and will respond to inquiries within 24 hours.
Customers can contact us at 9808035913 with any questions or concerns, and we will work to resolve any issues promptly.
If a customer is not satisfied with their order, we offer a satisfaction guarantee and will work to make it right.